RETURNS Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we cant offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable): Any item not in its original condition is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery REFUNDS (IF APPLICABLE) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your PayPal or original method of payment within a certain amount of days. LATE OR MISSING REFUNDS (IF APPLICABLE) If you havent received a refund yet, first check your bank account again, then contact your PayPal authority, since it may take some time before your refund is officially posted, only after that contact your bank. because there is often some processing time before a refund is posted. If you did all of this and you still havent received your refund yet, please contact us at supportexcellenoo EXCHANGES (IF APPLICABLE) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at supportexcellenoo GIFTS If the item used to be marked as a gift when bought and shipped directly to you, youll not receive a gift card for the value of your return. If the item wasnt marked as a gift when purchased, or the gift giver had the order shipped to themselves to provide to you later, we will ship a refund to the gift giver and he will locate out about your return. We no longer guarantee that we will receive your returned item.

We provide Shipping to U.S ------------------------------------------------- HOW MUCH DOES SHIPPING COST? We offer Free Shipping on all orders. ------------------------------------------------- DELIVERY TERMS? We use FedEx , 4PX, USPS & UPS to deliver the product. ------------------------------------------------- HOW LONG WILL IT TAKE FOR THE BUYER TO RECEIVE THEIR ORDER? On average, merchandise is produced and shipped from our facility Handling time: 1-2 days (Monday - Friday) Transit time: 4-7 days. (Monday - Friday) Order Cut off time: 5 pm (GMT-05:00) Eastern Standard Time (New York) ------------------------------------------------- CAN THE ORDER BE DELIVERED TO MULTIPLE ADDRESSES? We do not offer the shipment to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately. WILL I BE CHARGED VAT TAXES? -No, We dont collect tax If you have any more questions, please contact us