Please inform us of your wish to return Goods quoting your order number along with a full description of the issue. Faulty or damaged Goods must be notified to us as soon as possible and in any event within 7 days of receipt of the Goods. The entire shipment must be retained by you in order to enable us to properly investigate the fault and to remedy the issue. We may require you to return the Goods to us and this will need to be done at your cost by courier. Items must be returned in original condition and unused. The cost of collecting or returning the Goods to us must be paid by you unless we agree that the Goods are faulty or damaged upon receipt by you. All refunds will be undertaken within 14 days of notification of return.

Shipping periods quoted at the time of ordering are approximate only and may vary. If the Goods are not delivered within the estimated delivery time which we quote, please contact us by email and we will try to resolve your issue. Occasionally we use 3rd party suppliers to fulfill our orders. We try to dispatch your items within 2-3 business days. Incomplete orders must be notified to us as soon as possible following delivery and within 3 days of delivery. We will either arrange for the missing items to be delivered to you at no extra cost or refund you the original cost of the missing items.